Franchise Retail Company

In 2015 10X was engaged as interim COO to do a turnaround on a flailing franchise startup and open additional stores. The franchise is a fast-growing, small chain of tech repair stores specializing in iPhones and androids along with specialty phones, laptops, tablets, and computers. The franchisor is the nation's largest and oldest cell phone repair franchise and is currently ranked 175 in Entrepreneur's Franchise 500.

10X was responsible for turning around all areas of the operation: Store Set-Up, Systems, Operations Design, Human Resource Management, and Store Profitability. Under our short-term guidance, the company attained the following achievements:

Doubled annual sales.
Created the #1 First Year store sales out of the national chain of over 275 stores.
Coordinated bids and won contracts with several private and government entities including the largest contract in the state.
Awarded "Rookie of the Year" at the annual 2016 convention out of over 275 stores.